Does the area where the rink is to be erected need to be flat? The area, will need to be relatively flat and we will also need good access for our truck to drive close by.

Can the ice rink go on a grassed area? The customer will need to supply a thin timber ply wood sub surface if any rink is to be erected on grass. We can give more advice on this at the time of booking. Also refer to note above re flat surface.

What is Short Term Hire? Any hire period from a few hours up to 7 days is considered a Short Term Hire.

What is Long Term Hire? Periods of hire at the same venue, for more than 7 days are considered Long Term. Hire

How long do the rinks take to install? 7mx7m, and 9m x 8m mobile rink. Installation time, approx 2 – 3 hours. 
12m x 12m mobile rink. Installation time, approx 4 – 5 hours. 15m x 20m mobile rink. Installation time 1 - 2 days. 

It is important that these set up times be taken into account when arranging our arrival / operational times.

How many people can skate on the rink at any one time? We suggest no more than 25 skaters on a 9x8m and 50 on a 12mx12m. The larger rink 15mx20 can take up to 100

How long should we give for each skating session? If you are charging the public, we would suggest approx. 30 minute skating sessions to include stake changing times.

How much can we charge? Skating charges should include the supply of ice skates. Prices will vary region to region and the type of event being held. However the following is an average indicator of acceptable charging levels. 

Low Season (January to October) 
Children £3.50  Adults £5.00 for 30 minutes. 

High Season (November to December) 
Children £6 Adults £8 for 30 minutes.

What size of rinks do you supply? Our standard sizes are 7x7m, 9mx8m, 12mx12m and 15mx20m. We can however discuss different configuration if requested.

Do you provide public liability insurance? We supply £10 million public liability insurance which is included within the hire fee. Copy of policy will be supplied if required. For Dry Hire contracts, where clients are operating the rink themselves, the hirer would be responsible for making their own insurance arrangements. We can offer recommended companies who deal with this upon request.

Do you provide risk assessments? Yes, a full risk assessment is carried out before use of any newly installed ice rink.

What if it rains? Wet weather has no effect on the ‘ice’ rink surface and in fact rain and snow can add to the feel of a real outdoor event. However, we can supply covers if required. – prices available upon request.

Are ice skates included in the hire price? A selection of different sizes skates will be provided. The number of skates will vary dependent upon the size of the rink hired. Skaters can of course use their own boots if they wish. We also supply a selection of toddler skates which fit over the child’s shoes.

Are your staff first aid trained? At all installations, there will be at least one person with basic first aiders certificate.

Can sponsors place their advertising material on the rink barriers? Allowing sponsors to place banners around the rink, can often help towards hire costs, and is quite acceptable.

How many hours of operation are included in the price? The package price includes operational times of up to 7 hours each day, between the hours of 9am-8pm, or 5 hours between 8pm and 1am. Extra hours outside of these times will be subject to additional charges.

What will I need to supply? We supply the complete package. No need to worry about a thing.

Will I need security if the rink is hired overnight? We must insist that full security be provided by yourselves, should the ice rink be required for a period of more than 1 day.

Can disabled persons use the rink? Our rinks are completely assessable to disabled person, and a disabled skaters chair is provided with the installation at no extra cost. No one is excluded from the fun!!

Is there any age limits on who can use the rinks? Mobile Ice rinks are suitable for all ages. Skates are provided to suit toddlers right through to adults.

Do you supply any optional extras, to compliment the rink. We can offer marquee to cover 7x7m, and 9mx8m rinks, a fantastic bucking reindeer, complete with flashing red nose, singing reindeer, Santa’s grotto and blue tree lights. Please feel free to ask for more details.

Why are the prices not listed? We work with each customers individual requirements, with the final prices being based on your location, the time of the year, whether you requiring the unit to be manned (ie short term hire), and how many hours of the day you require the rink to be operational. Once we have this information we can supply a quotation, within 24 hours.

How do I book? Please contact us on 0845 521 1157 or e mail This e-mail address is being protected from spambots. You need JavaScript enabled to view it and we will be please to supply a complete quotation. Booking can be made via internet or telephone.

Do you require a deposit? A deposit amounting to 25% of the total hire fee is payable to hold the booking for you. We require this within 7 days of your firm booking being made.

Why use Ice Queen? There are very many reasons why you should choose us. Here are just some of them.

Top Reasons to use Ice Queen

• Almost 20 years of experience within the leisure industry.
• 100% reliability
• 100% safety record
• Items supplied always clean and in tip top condition.
• £10m public liability insurance
• Fully trained Professional and courteous staff
• Easy booking system
• Full Health and safety checks as standard.
• Full on site risk assessments
• Basic level first aid certified member of staff always in attendance.
• Very competitive prices.

If you have any questions that have not been answered above, please do not hesitate to contact us, as we will be more than pleased to discuss any further concerns that you may have.