Ice Queen - Temporary Mobile Synthetic Ice Rink Hire.
FREQUENTLY ASKED QUESTIONS
Does the area where the rink is to be erected need to be flat?
The area, will need to be relatively flat and we will also need good access for our truck to drive close by. Can the ice rink go on a grassed area? If the rink is to be placed on a grassed area a ply wood sub surface will be required. We can supply this for a small extra charge. We can give more advice on this at the time of booking. Also refer to note above re flat surface. Can the rink go on gravel? As with grassed area, a plywood sub base may be required.
What is Short Term Hire?
Any hire period from a few hours up to 7 days is considered a Short Term Hire.
What is Long Term Hire?
Periods of hire at the same venue, for more than 7 days are considered Long Term Hire
Are the rinks suitable for garden hire?
We can supply small rinks to suit most gardens - ask for details.
How long do the rinks take to install and to dismantle?
Times will vary depending upon size required see examples below:
Note: It will take roughly the same amount of time to de-rig.
It is important that these set up and collection times are taken into account when arranging our arrival / operational and departure times.
How many people can skate on the rink at any one time?
It will depend upon the size hired.
eg. We suggest no more than 25 skaters on a 9x8m / 50 skaters on a 12mx12m. The larger rinks 15mx20 can take up 100+ skaters
How long should we give for each skating session?
If you are charging the public, we would suggest approx. 30 minute sessions to include 20 mins on the ice plus skate changing times.
How much can we charge?
Skating charges should include the supply of ice skates. Prices will vary region to region and the type of event being held. However the following is an average indicator of acceptable charging levels.
Low Season (January to October) Children £5.00-£7.00 Adults £8.00-£12.00 for 30 minutes.(20 mins on the rink)
High Season (November to December) Children £6.00-£8.00 Adults £10.00 -£15.00 for 30 minutes.(20 mins on the rink)
What size of rinks do you supply?
Our standard sizes are 7x7m, 9mx8m, 10x10m, 12mx12m and 15mx20m.
We can however discuss different configuration if requested.
Note: 15mx20m rinks are only supplied for periods of longer than 4 days.
Do you provide public liability insurance?
We supply £10 million public liability insurance which is included within the hire fee. Copy of policy will be supplied if required. For Dry Hire contracts, where clients are operating the rink themselves, the hirer would be responsible for making their own insurance arrangements. W
Do you provide risk assessments?
Yes, a full risk assessment is carried out before use of any newly installed ice rink and is included in the price.
What if it rains or snows?
Wet weather has no effect on the ‘ice’ rink surface and in fact rain and snow can add to the feel of a real outdoor event.
Are ice skates included in the hire price?
A selection of different sizes skates will be provided. The number of skates will vary dependent upon the size of the rink hired. We also supply a selection of toddler skates which fit over the child’s shoes.
Can users use their own ice skates?
Professional ice skates cannot be allowed on to the rink as they are likely to damage the synthetic surface. We used ice hockey boots that have specially rounded edges.
Can sponsors place their advertising material on the rink barriers?
Allowing sponsors to place banners around the rink can often help towards hire costs and is quite acceptable. Each barrier can take an advertisement 90cmx2m. Double sided tape will be required to adhere them to the barrier surface and is to be provided by customer or booked through Ice Queen prior to the event.
How many hours of operation are included in the price?
Your quotation will be tailor made to suit your own requirements so as few or as many hours as you wish but we suggest a minimum of 4 hours.
What will I need to supply?
A Power supply is needed for lighting, snow machine and music if booked, but if there is no power to site you can hire a small generator from us to meet your needs. Ask for prices.
Will I need security if the rink is hired overnight?
We must insist that full security be provided by yourselves, should the ice rink be required for a period of more than 1 day. You will also be required to have adequate insurance to cover for cost of any damages whilst in your care.
Can disabled persons use the rink?
Most definitely Yes. No one is excluded from the fun!! We can supply disabled skate chairs if required - ask for details
Is there any age limits on who can use the rinks?
Mobile Ice rinks are suitable for all ages. Skates are provided to suit toddlers right through to adults. We do request however that all under 8's are accompanied by a responsible adult.
Do you supply any optional extras, to compliment the rink?
We can offer:
Please feel free to ask for more details.
Why are the exact prices not listed?
We work with each customers individual requirements, with the final prices being based on:
Your location.
The time of the year.
Whether you require the rink to be unmanned or manned, and if manned how many hours of the day you require the rink to be operational.
If we need to supply boards for gravel or grass.
If you want to add penguins ice aids. music, disabled skaters chair and/or lighting.
Once we have this information we can supply a quotation within 24 hours.
How do I book?
Please contact us on 0845 521 1157 or e mail sales@icequeen.co.uk and we will be please to supply a complete quotation. Booking can be made via internet or telephone.
Do you require a deposit?
A deposit amounting to 25% of the total hire fee is payable to hold the booking for you. We require this within 3 days of your firm booking being made. In the event of a cancellation by the customer, deposits are non refundable in all circumstances.
When it the balance due?
The balance is due in cleared funds 14 days prior to the event. In the event of a cancellation of less than 28 days the full amount of invoice will become payable. In certain circumstances we may agree to transfer to an alternative date.
Why use Ice Queen?
There are very many reasons why you should choose us. Here are just some of them: